KNews.id- To ensure service reliability ahead of Christmas and New Year, the Board of Directors of PT Telkom Indonesia (Persero) Tbk (Telkom) conducted a virtual visit via CloudX video conference to several technical infrastructure and customer service posts in Jakarta on Wednesday (23/12).
The posts visited included the TelkomGroup and Regional network readiness posts, the Telkom Access post and the Telkom and Telkomsel customer service posts. Even though we are currently facing the Covid-19 pandemic situation, this does not dampen the TelkomGroup's enthusiasm to maintain the best quality service for all Indonesian people.
In addition to ensuring infrastructure and network readiness, the TelkomGroup Board of Directors on this virtual visit also listened to reports from each post regarding network and infrastructure conditions as well as support for technicians and officers in the field.
At the end of the visit, the TelkomGroup Board of Directors symbolically handed over a parcel as a token of appreciation to the post officers who were on standby 7 x 24 hours.
The escort made by TelkomGroup in approaching the Christmas and New Year 2021 moments includes network technical readiness as well as comprehensive customer service preparation. This is to optimize network quality during a surge in communication traffic, both during the Christmas celebration and New Year's Eve 2020 - 2021.
The increase in communication traffic, both data and voice, which always occurs during Christmas and every New Year's Eve, requires anticipation so that the service continues to run smoothly without any obstacles. President Director of Telkom, Ririek Adriansyah, thanked all the TelkomGroup SIAGA NARU 2020/2021 post officers.
"On behalf of the management, I would like to express my highest appreciation to all post officers who gave their best dedication from Christmas Eve to New Year's Eve in order to maintain the quality of TelkomGroup network and customer services. Always maintain your health and stay enthusiastic to provide the best service for the Indonesian people and keep winning the competition, "said Ririek.
In particular, Ririek advised all officers at the post to always carry out health protocols.
"Given that we are currently in the atmosphere of the Covid-19 Pandemic, we hope that all officers can remind each other to carry out health protocols. Prioritize safety and health, ”added Ririek.
TelkomGroup SIAGA NARU 2020/2021 with the theme "Spread the New Spirit" has three main programs, namely Excellent Service to ensure reliability and quality of infrastructure, Special Packages for various products and services and BUMN CSR Program for Indonesia.
At Prima Service, Telkom ensures the best quality of service in high traffic areas including Houses of Worship, Hospitals, Fastel Covid-19, Residence, Transportation, Airports, and Ports. The Special Package Program is a variety of products and services for retail and corporate customers.
Meanwhile, the BUMN CSR package for Indonesia is in the form of CSR assistance for the community, such as assistance for places of worship, donation for orphans, and organizing Christmas celebrations.
"On behalf of the management and all TelkomGroup employees, we wish you a happy New Year 2021. Hopefully in 2021 TelkomGroup will always realize its commitment in providing the best quality service to the people of Indonesia. Let us spread new enthusiasm, I hope 2021 will be better than 2020, ”said Ririek.(AHM)
